Frequently Asked Questions

Everything you need to know about our premium mountain gear and services.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

How do I return a product that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid shipping label and return the item in its original condition with tags attached.

Are your outdoor jackets waterproof or just water-resistant?

Most of our technical shells are fully waterproof with a minimum 10,000mm rating and taped seams, though we also offer lightweight water-resistant windbreakers for high-output activities.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my down-filled equipment?

To maintain loft and warmth, we recommend machine washing on a gentle cycle with a specific down detergent and tumble drying on low heat with clean tennis balls.

Do you offer a warranty on your gear?

Yes, all Mountain Equipment products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.